How can I make a complaint?

We want our customers to have the best experience possible when booking with us, but we understand sometimes things can go wrong.

Our team are always on hand to answer any questions or concerns you have. To find the best way to contact the Customer Service Team, please click here.

If you wish to escalate your case you can email our Head of Customer Service, Ben on Once your email has been received, he will review your case and arrange a call with you within 5 working days. Please make sure to include a brief summary of what has happened, your booking reference and the best contact number to call you on.

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